When placing an order, please specify customer account number, shipping address, billing address, catalog number, quantity and size, and your purchase order number. We do not require confirmation of phone orders. If you must send a confirming purchase order, please indicate clearly that it is for confirmation only and should not be filled. Purchase orders without this stipulation will be honored. For information on blanket orders, standing orders, prepaid accounts and other special ordering arrangements, please call. For technical information, please call our Technical Services Department. Catalog prices are for small quantities only. For larger amounts, please call or email us.
TERMS OF PAYMENT AND DELIVERY
All orders and agreements are binding only if confirmed in writing at our Kerrville, Texas office or through the delivery of merchandise. When ordering, please be certain to indicate both catalog number and description of product. Equitech-Bio has a minimum of $100 for domestic orders and $250 for international orders. Orders below this value will have an administrative charge added
We recommend that customers give specific instructions regarding shipment of their order. In the absence of instructions we will ship the most practical way under conditions existing at the time of shipment.
TERMS & PRICES
Payment is due within 30 days of date of invoice with the exception of international orders. Special payment terms need to be established. Prices are subject to change without notice. All orders are subject to final acceptance by Equitech-Bio at the prices in effect at the time of shipment. To qualify for special pricing, any applicable quote or blanket order number must be referenced at the time the order is placed. Prices are net FOB Kerrville, Texas plus shipping and handling
CLAIMS FOR DAMAGE IN TRANSIT
Our shipping responsibility ceases with safe delivery in good condition to the transportation company. Claims by the customer for damage in transit should be made to the transportation company as follows: If upon delivery the outside of the packaging case shows evidence of rough handling or damage, the transportation company’s agent should be requested to make a “Received in Bad Order” notation on the delivery receipt. If there is no exterior evidence of rough handling upon delivery but concealed damage is evident upon unpacking the shipment, the transportation company should, within 48 hours of delivery, be requested to make out a “Bad Order” report. This procedure is necessary in order to maintain the right of recovery from the carrier. In addition, Equitech-Bio should be informed within 10 days of receipt of damaged goods. Non-receipt claims on lost shipment should be made within 30 days of original order.
CLAIMS FOR SHORTAGES
We use extreme care in the selection, checking, rechecking and packing to eliminate the possibility of error. If any shipment discrepancies are discovered, claims must be made to the place of shipment within 10 days to be considered. Please check all packing material thoroughly upon receipt of shipment.
No product may be returned without authorization from Equitech-Bio. This authorization is necessary to ensure the correct return of material and issuance of credit or exchange of material. Requests for permission to return products must be made within 10 days of receipt. Returned products should be clearly marked with the sender’s name and address, carefully packed, and shipped prepaid. Products must be returned in the same condition as received and within 15 days of original shipment by Equitech-Bio.
European Directorate for the Quality of Medicines & HealthCare
After examination of the information provided on the origin of raw materials and the type of tissues used and on the manufacturing process for this substance on the sites of production (mentioned below), we certify that the substances meet the criteria described in the current version of the monograph. Products with risk of transmitting agents of animal spongiform encephalopathy no.1483 of the European Pharmacopoeia, current edition including supplements.